hospitality start-ups

Tourism Generis supports the organisation/reorganisation of hospitality start-ups with strategic planning, proposing the organisational structure, as well as the corresponding procedures and standards for various services.

The strategy, based on the vision, values and goals of the shareholders, defines the development focus, along with the desired economies of scale and economies of scope.

The strategy deployment refers to the following:

  • Product development
  • Demand management
  • Supply chain management
  • Application of new technologies
  • Quality policy
  • Sustainability policy
  • Human resources management

To facilitate the administration, all organisational functions are attached into two (2) groups: back of the house and front of the house. For both two (2) groups, the respective functions could be supported either internally (in house) or externally (outsourced).

Indicative and not restrictive:

Back of the house

  • Architectural-decorative
  • Maintenance
  • Consumables
  • Safety and security
  • Housekeeping
  • Internal communication
  • Intelligence (KPIs)
  • Legal assistance

Front of the house

  • Sales & distribution channels
  • Customer care
  • Sales promotion
  • Other services

Procedures are described and standards drawn up for each of the functions.

Contact Georgios Drakopoulos: +30 6944 468088 or, to start working together for your business’s successful organisation/reorganisation.